Yeh, right - I might as well be trying to reach out to the Pope for a private chit-chat and catch up on life. I can certainly take my business, my money, and my clients elsewhere. Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Last reply by dave Unsolved. Robert 2 Bronze. So I Purchased my Alienware 18 in March of after years of saving up to build my ultimate gaming machine!
I Decided to go with dell thinking it was a great choice. Everything was going fine for a little over a year. But then I noticed my finger tips were starting to fill hot from the keyboard. Then last night out of no where the laptop shuts down.
I checked to see if the laptop had overheated but it felt fine. First time I called the guy told me they no longer carried the parts to repair it. You would think they would honor a loyal customer who has spent thousands on their products but that is not the case with dell. All forum topics Previous Topic Next Topic. Replies Alienware-Eimy Moderator. Hi Robert , I'm very sorry for all this bad experience, we do care about our customers. SoulessDaywlkr 2 Bronze.
DarkWorks 2 Bronze. ArcticWFox 2 Bronze. In response to DarkWorks. ManOfOne 2 Bronze. Did you ever get this resolved?? I am sorry about your experience too. Bdion 2 Bronze.
Syric 3 Argentum. Robert, I feel your pain. Good luck Robert. I hope things pan out for you in the end. Kind Regards, Syric. Alienware is over-hyped and overpriced. Nothing good about this machine. I've had an Alienware computer for 5 years now. While it is technically obsolete in technological terms, I haven't experienced any lags in performance. I am as happy with it today as I was the day it was new. The computer hangs for seconds, then resumes. When this happens you cannot set the Over Clock Settings or fan speed or lights on the system.
All tech support had to tell me was "re-install windows. Even when I restored the software to return it the Alienware command center or OC controls did not work. Has pretty much all top end specs. I purchased this specifically for WOW Classic, many told me this laptop is overkill The laptop overheats when playing WOW, so much that the keyboard keys are too hot.
The panel above the keys near the power button, gets extremely hot, enough to burn your fingers if you pressed on it, the bottom is even worse. Frames in wow is terrible, be lucky to get 80 frames.
I have an I. I wanted a refund and to buy a desktop. I only had the laptop for 2 months and DELL still refused to refund me. Fair trading couldn't help me. I now had to purchase, one of those flat fan devices which you can put in between the laptop and the table, it has 5 computer fans inside to assist with cooling the laptop from underneath.
Do yourself a favour, buy a desktop, you can't go wrong with bigger components with better cooling. WOW Classic is a 15 year old game, I had the graphic settings at 3 vanilla graphics and it still overheats.
Worst laptop ever, don't waste your money. From the get go had problems with internet connections. Constant exchange of emails with tech support with no resolve. Then when PC was not fixed Dell informed me that the 30 warranty had expired. I asked in the beginning to return the PC but they did not want to discuss. Seems they were waiting for 30 days to pass. Never had any troubles in the past with HP or Dell but the R8 is a bummer. Stay away from it.
I would not recommend this horrible desktop to anyone. I am on my third Alienware and I will never spend another penny on this garbage line. Almost everything that could go wrong is going wrong with it. Bluetooth sucks It pauses on me about times per day. I contacted dell support and they did everything under the sun to fix it It was good for about a week and its now again giving me problems. I have very little on this computer and use it for sales and internet browsing basic usage.
I get overkill computers so that I don't have to change them every 2 years and I like the over the top display options gaming computers provide. Horrible defective poorly made product, disgusting company. Let me preface this by saying that I have always been a Alienware fanboy and always wanted a top-end Alienware laptop since I was kid. Last year my girlfriend and I purchased a Alienware M17 laptop together instead of a MacBook Pro, which turned out to the be the worst decision I have ever made.
We purchased the laptop 13 months ago, and infrequently used it for basic stuff like emailing and web surfing, and VR used VR a total of 6 times. This seems to be a software issue at first, probably driver related. Then I tried installing a previous version, still same error. Then I did some searching and found a vast amount of people like me with this same exact problem.
I am currently working full-time as a full-stack software engineer and has previously worked as the category manager for the laptop division at Newegg, so I am not completely technically illiterate, and I think know exactly what's wrong in this particular instance faulty GPU. Does dell treat all their customers like they're complete morons? Anyway, there's not much I can do about this other than tell this story to anyone that will ever buy anything computer related and make sure they never buy anything from dell, and maybe submit a consumer complaint to FTC, and anything else I can think of to stop another victim from falling prey to dell.
It is very disappointing, you guys have really let down your customers, and trashed the Alienware brand name with turd laptops that you guys ineptly put together, made to break within a year or two. What's worse is that when I bought this laptop my tech savvy friends laughed at me for choosing dell, little did I know how right they were. Lastly, why does no one tests your products before you release it? So known problems like this wouldn't happen? Because you not only lose a customer for life, you've also made an enemy out of a once fanboy.
As this support channel is currently only for products with an active warranty, unfortunately, I wouldn't be able to assist you further. Alienware was founded in as Sakai of Miami, Inc. Alienware became a subsidiary of Dell in Alienware manufactures and distributes high-performance computers built for gaming. These machines are built with expandability and easy access in mind. Consumers can choose from different hardware tiers, including systems that are VR ready.
Its triangular design has become a hallmark of the brand, and consumers can choose the features and upgrades they want. Alienware Laptops: The Alienware , and inch laptops provide high-power gaming hardware in a portable laptop.
Alienware gaming consoles: The Alienware Alpha is a mini gaming PC that is built to function as a compact gaming console. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Sign up to receive our free weekly newsletter. We value your privacy. Unsubscribe easily. Are you this business? The Aurora R12 gaming pc is the latest and greatest from Alienware - need we say more? Basically, in short, this is the model to go for if you want to build your own Alienware gaming PC and ensure it has the latest gear inside it.
Sporting the latest in Nvidia's series graphics cards to offer best-in-class performance as well as the benefits of the latest in ray-tracing tech, DLSS, and more, these beasts will present your games to you in their best possible light no pun intended. Combined with the latest Intel processors, you can be sure that the power and capability of the PCs will be nothing short of impressive, and be able to handle anything thrown at it. You'll have a great pick for supporting components too with up to a ridiculous amount of storage and RAM on offer too.
The R12 really is the best Alienware gaming PC money can buy, and while they are a sizeable investment, there'll be no regrets about what you'll get out of it. The R12, naturally, crams in the latest and greatest components, and given the scarcity of those, this is a surefire way to get yourself a top upgrade or new rig.
It's almost identical to the R9 listed above - with all the benefits that entails - but opts for an AMD-centered build instead of Intel alternatives. Depending on the components you choose, it's a reliable means of getting your hands on ray tracing and preparing for next-gen. As per usual with Alienware gaming PCs, a range of specifications are available; you can opt for more modest processors or go all out with a liquid-cooled powerhouse.
No matter which version you get, it's possible to swap out or add in new components. This may not be as easy as other rigs thanks to the R10's unique case, but customization is still possible. Not that you'll mind working around the R10 chassis. It's a head-turning design unlike anything else on shelves right now, offering a scooped-out front that doubles as an air vent.
A slick gray or white color-scheme with minimal RGB then ties the look together. Alienware Aurora Ryzen R10 View on official website For those looking to pick up an Alienware Aurora R10, we'd recommend going right to the source at the official Dell website. There are a few different builds to choose from at varying prices, allowing you to select a PC that suits your budget. The brand-new Aurora R11 is leading Alienware into the next generation of gaming; as well as the latest generation of Intel processors and the possibility of liquid-cooled graphics cards, it offers a variety of builds to suit most budgets.
If you want to get into PC gaming for the first time or would like to upgrade your existing setup - perhaps in preparation for ray tracing games - this is a stellar way to do it. Ranging from affordable starter rigs to pimped-out super PCs, the Aurora R11 strikes a good balance of choice. Better still, these desktops can be easily opened and upgraded with different parts as and when you see fit.
No problem. Because the power supply unit swings out on a metal arm, you get more room to fiddle with the PC's insides. The R11's design builds on the already-attractive R9, too. Although it sticks with the distinctive case and scooped-out front of its predecessor, this update enriches that formula with new lighting around the central strip in some cases. It's an addition that turns heads and makes the design feel even more futuristic than it did before.
Note: with the arrival of the R12 this may be more difficult to get hold of now - but not impossible! The official Dell website should be your first port of call. Although it won't provide big discounts, you'll be able to pick and choose which components you want to create a build that suits your budget.
Now, not the most recent Aurora PC, if you can still find an R9, it might just offer the best balance of value, performance, and price tag right now. Just be warned that it might well be phased out completely where you are now.
As an update to the popular R8, the Aurora R9 comes out swinging with a variety of builds, a killer design, and everything you need to future-proof yourself for the next generation of gaming. Want ray tracing? This is your ticket into it for sure - depending on the components you choose, of course.
0コメント